Experience

AWS: Cloud Support Engineer II

Oct 2026 – Present · Kenya

 

• Subject-matter lead for Amazon Redshift and Amazon QuickSight on complex customer technical challenges.
• Drives knowledge leadership through technical documentation and internal guide articles.
• Mentors engineers and aspiring Subject Matter Experts.
• Contributes to AI-driven support initiatives that help customers self-troubleshoot and streamline engineer workflows.
• Collaborates cross-functionally to improve support processes and customer outcomes.

 

AWS: Cloud Support Engineer I

Feb 2024 – Sep 2026 · Kenya

 

• Earned SME accreditations in Amazon Redshift and Amazon QuickSight.
• Authored internal technical guide articles that improved troubleshooting efficiency.
• Delivered technical training sessions to fellow engineers; mentored aspiring SMEs.
• Contributed to AI initiatives enabling Amazon Redshift customers to self-troubleshoot.
• Earned AWS Certified Data Engineer – Associate, Solutions Architect – Associate and AI Practitioner.
• Supported AWS data and analytics services including Redshift, QuickSight, Kinesis, Kafka (MSK), OpenSearch, Neptune, Grafana and SageMaker Unified Studio.

 

Smart Applications International: Data Analyst

Jan 2022 – Jan 2024 · Nairobi
Healthcare and health-insurance analytics.

 

• Turned complex data into insights supporting financial decision-making for healthcare providers and insurers.
• Designed data pipelines to acquire, clean and process data.
• Built data cubes and OLAP models; deployed predictive models for forecasting.
• Led development of data governance policies and procedures.
• Provided technical support for analytics and reporting issues.

 

Virtual Support Services: Lead Data Analyst

Jan – Dec 2021 · Nairobi

 

• Built automated visualizations and KPI dashboards.
• Implemented BI solutions to improve operational efficiency.
• Extracted data from warehouses using BusinessObjects and BI tools; evaluated data-management metrics.

 

Independent Data Scientist: Upwork, Fiverr, Freelancer

2020 – 2021 · Remote

 

• Delivered predictive models, statistical analysis and data storytelling for international clients.
• Coached junior data scientists in R and data mining.

 

Oracle: Data Science Intern

Sep 2018 – Aug 2019 · Kenya

 

• Set up cloud-hosted SQL databases for client query analysis.
• Analyzed data and KPIs to recommend improvements; produced visualizations of results.

 

Education

BSc Statistics, Taita Taveta University (2014 – 2018)

Professional standard: Investigate carefully, communicate clearly, separate evidence from assumption and choose the safest effective next step.